Our Most Frequently Asked Questions
Q : What's the delivery time ?
Electric bike: 60 woking days after receiving the deposit.
Sedna: 40 working days after receiving the deposit.
Dirt bike & ATV: 40-45 working days after reveiving the deposit.
Q : What's your warranty ?
Electric bike : 24 months for the frame, motor, battery, charger, 12 months for controller;
Sedna: 6 months for the motor, battery, charger, 3 months for the controller;
Here is the claim & warranty form with detail what we need, you can fill it and send back to me, if it's quality problem, we will prepare new parts and improve inside our company.
Q : What's your MOQ ?
50pcs per model for electric bike and Sedna
30pcs per model for dirt bike and ATV ( not include Commander 200/commander 200EEC )
Q : Can you do OEM ?
Yes, we can. We have two designers who can make the design for you if you need.
Q : Do you have certificate ?
Electric bike : Yes, we have EN15194 certificates.
Sedna: Yes, we have ASTM F963 and FCC for America, MD, EMC for Europe, here are the detail certificates;
Dirt bike and ATV: yes, we have CE、EPA、T3B certificate, pls check;