Our Most Frequently Asked Questions

• Q : How is your after-sales service ?

  1. We have warranty term:

  Electric bike : 24 months for the frame, motor, battery, charger, 12 months for controller;

  Sedna: 6 months for the motor, battery, charger, 3 months for the controller;

  2. For the Quality claim:

  We provide green light channel, once you have any problem, we will provide new parts and solve the problem first.

  After that, we will need problem details like photo, video, frame No. pls see our claim sheet, you can fill it and send back to us.We will analyze and prevention from future production;

  3. We will provide bike BOM with detail pics to you.

  To sure you will solve the problem for you customers at once when they meet problems, we suggest you to order some easy wearing parts together with bike order. (Here are the easy wearing parts list with detail percentage for your reference). Because it takes around 7days at least from we send new parts to you, while you have parts in stock, you can send to your customer first, then we send to you to save time and improve the efficiency.

• Q : What's the delivery time ?

  Electric bike: 60 woking days after receiving the deposit.

  Sedna: 40 working days after receiving the deposit.

  Dirt bike & ATV: 40-45 working days after reveiving the deposit.

• Q : What's your warranty ?

  Electric bike : 24 months for the frame, motor, battery, charger, 12 months for controller;

  Sedna: 6 months for the motor, battery, charger, 3 months for the controller;

  Here is the claim & warranty form with detail what we need, you can fill it and send back to me,  if it's quality problem, we will prepare new parts and improve inside our company.

• Q : What's your MOQ ?

  50pcs per model for electric bike and Sedna

  30pcs per model for dirt bike and ATV ( not include Commander 200/commander 200EEC )

• Q : Can you do OEM ?

  Yes, we can. We have two designers who can make the design for you if you need.

• Q : Do you have certificate ?

  Electric bike : Yes, we have EN15194 certificates.

  Sedna: Yes, we have ASTM F963 and FCC for America, MD, EMC for Europe, here are the detail certificates;

  Dirt bike and ATV: yes, we have CE、EPA、T3B certificate, pls check;